What is the policy on off-road driving?
Off-road use is a violation of the rental agreement and is not allowed.
What happens if I return the car late?
An Additional day charge is applied
What kind of driver’s license is required to drive in the UAE and does it have to be an International License?
1. For UAE Resident Visa Holders: A valid UAE Driving License. 2. For Visitors (on visit/transit visa) from GCC Countries: A valid GCC country driving license. 3. For visitors from all other countries other than GCC countries (on visit/transit) a valid international driving license.
Is parking available and are there any procedures?
Parking in UAE is readily available. Parking along the road side is paid parking with parking meter installed all over UAE.
What should I do when my vehicle needs servicing and maintenance?
Please inform Speedy drive or use the Book A Service feature from our website to arrange an appointment with one of our customer service representatives. We will book your vehicle in for service and arrange a replacement vehicle.
What should I do if I receive a traffic offence/parking notice?
All fines or offences related to all Speedy Drive vehicles are processed by our team and subsequent notification and costs are invoiced to the customer.
What is your policy on traffic violations?
Drivers are expected to abide with the traffic rules and regulations. For every traffic fine incurred you will be charged a nominal fee to cover administration charges.
What is your policy on Hit & Run?
In case the renter meets an accident and is booked by police under a hit and run report, irrespective of being culpable for his offence, he has to pay Speedy Drive the full amount of insurance excess listed on the Vehicle Hire Agreement. But in case the client wants to go for SDW the clause does not apply. However, in all cases. A police report is a must.
What should I do if my vehicle is stolen?
Report the theft to the police immediately, obtain a copy of the police report and then notify Speedy Drive immediately.
What must I do in the event of an accident?
In the unfortunate circumstances of an accident or damage to the vehicle, you must notify the police immediately. A police report is mandatory in such cases otherwise you will be held responsible for the entire cost of damage on the vehicle.
What is your policy on fuel?
The Hirer should return the vehicle with the same fuel level as given. If not, the hirer will be charged the cost of fuel plus a service charge.
Do you provide Oman Insurance?
If the hirer is travelling to Oman, he needs to collect an Oman Insurance Certificate from Speedy Drive car rental. Charges vary based on the vehicles, time and period.
What is Insurance Excess?
The customer will be responsible to settle the Insurance Excess or deductible amount listed on the Vehicle Hire Agreement in the event of any damage or loss (including fire and theft) caused to the vehicle provided it is used, operated or driven in conformity with the Vehicle Hire Agreement. A valid police report is mandatory.
How does Salik (Toll) work?
All of our vehicles are installed with a Salik tag. Each crossing at the Salik toll gates will incur a charge of AED 5.
Do you have airport service surcharges?
All vehicles picked up/dropped off at Dubai Airports will be charged an airport service surcharge.
What payment options do you offer?
Clients have the option to pay in cash or credit card for their rental. (Note: Credit card is still required for security). Debit cards are not accepted as a security.
Do you offer a Delivery & Collection service?
For your added convenience, we can deliver and collect vehicles right at your doorstep for a nominal fee. This service is subject to availability.
What is your policy on additional Drivers?
The hirer may add on an extra driver for an additional cost, provided that he/she fulfills all the necessary requirements.
What are the minimum age requirements?
Renters must be 22 years or above at the time of rental.
How does it work when you rent a car?
Depending on the amount of insurance you buy, the per-day charge for a car insurance policy that includes rental car coverage can work out to less than the per-day amount of a waiver. It is usually cheaper to purchase car insurance than it is to pay for the Excess Reduction/Super-CDW at the rental counter.
What do you have to do to rent a car from Speedy Drive?
All Drivers Must:
- Meet the renting location's minimum age requirements.
- Have a valid driver's license.
- Have a major credit card in their name at the time of rental or meet the locations cash qualification requirements. ...
- Speedy Drive require a rental deposit in addition to the cost of rental amount.
What do you need to rent a car?
Active Credit Card. Even if you have a car reservation and driver's license in hand, you may be turned away for not having an active credit card that matches the name on your driver's license. Most car rental agencies will not accept debit cards, even with a credit card logo such as Visa or Mastercard.
