The idea of a delayed or canceled flight is undoubtedly an unpleasant feeling that no travelers want to experience. It not only gets your holiday off on the wrong foot but also tunes you off. We’ve outlined a few protocols to follow for such events, and the result if not followed through.
Does the Price Offer Value for Money?
When purchasing a new product, it is normal for individuals to consider the price before finalizing it. The same applies to car rentals, especially when renting at the airport. While some companies charge exorbitantly only due to the convenience offered, some offer low prices, but the quality of service doesn’t reach satisfactory levels. You need to get value for your money. So long as the services are worth it, you won’t regret paying.
Provide Your Flight Details
If your flight has been canceled, delayed, or the flight number has changed, whatever the situation is, it is best if you inform the car rental company. Do not worry about the different time zones, as we have a dedicated 24/7 customer support team that will help accommodate your changes based on the situation. It is worth noting that if you’ve crossed your booking time, don’t expect the vehicle to be still available when you arrive. That’s why it’s essential to inform the car rental about any changes. The ideal solution when booking is to check with your car rental about the terms and conditions.
Wide Variety Available
When looking at an airport car rental service, ensure that they have a wide range of cars available to rent. It is a vital factor as you need to find a vehicle that matches your requirements. For example, if you are a group of six, you would certainly want to consider an SUV or one that is enough to accommodate everyone, including the luggage.
After Hours Surcharge
Subsequent to your delayed flight, if you are still planning on collecting the car rental outside office hours, there will be a surcharge for the same. It covers the costs for the representative to wait until the handover is complete. On quiet days there is also a possibility of the airport car rental closing earlier than usual if you don’t show up and there is no booking after yours.
Experience in the Industry
If the car rental company has been in the industry for an extended period, it is a sign that they can offer you better services. Given their amount of experience, they can efficiently deal with any problems and come up with instant solutions. You, however, also need to see if they’ve held an excellent reputation over the years.